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Marketing Information

Mi Care Live In would like to provide you with marketing information about products and services offered by Mi Care Live In and by selected third-party partners. If you do not consent for us to process your personal data for marketing activities, we will still be able to contact you about your enquiry.

Please tick the box(es) to confirm your consent to receive marketing information from Mi Care Live In:

We may contact you by email, SMS or phone about your enquiry. If we try to contact you by phone (mobile and/or landline) and you are not available, we may leave you a voicemail message. We may also use your details to contact you about patient surveys we use for improving our service or monitoring outcomes, which are not a form of marketing.

Compliments and complaints

We’re committed to giving you the best possible experience and we’re constantly re-evaluating and reassessing to improve the service we deliver. To do that effectively, we need your feedback.

We gather anonymous feedback through our regular client and care companion surveys. We also conduct regular spot checks. However, please let us know if you’d like to share a positive experience, whether it relates to a Mi Care Live In care companion or a member of our head office.

Equally, if you’re not completely happy with any aspect of our service, it’s crucial that you let us know straight away. We take complaints very seriously.

Should you wish to raise a concern, the first step is to contact us directly. Contact us directly using telephone number or form above.