We’d love you to get in touch for a chat. Our friendly and experienced team will be in touch within 24 hours to answer your questions and talk you through your options. And we’ll arrange your free, personalised assessment within 48 hours.
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Compliments and complaints
We’re committed to giving you the best possible experience and we’re constantly re-evaluating and reassessing to improve the service we deliver. To do that effectively, we need your feedback.
We gather anonymous feedback through our regular client and care companion surveys. We also conduct regular spot checks. However, please let us know if you’d like to share a positive experience, whether it relates to a Mi Care Live In care companion or a member of our head office.
Equally, if you’re not completely happy with any aspect of our service, it’s crucial that you let us know straight away. We take complaints very seriously.
Should you wish to raise a concern, the first step is to contact us directly. Contact us directly using telephone number or form above.